CRAZYJD Casino Privacy Policy (Philippines)

Effective Date: April 7, 2025

Welcome to CRAZYJD Casino! This Privacy Policy outlines our commitment to protecting your privacy and explains how We (referring to CRAZYJD, Crazy JD Casino, CRAZYJD88, and the operating company) collect, use, disclose, and safeguard your personal data when you access our website, use our mobile application (“App”), or utilize any of our online gaming services (“Services”) within the Philippines.

Your privacy is critically important to us. We encourage you to read this policy carefully to understand our practices regarding your information. By using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy. We operate under PAGCOR License No. 2194354-34 and comply with the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

To provide you with our Services and ensure a secure environment, CRAZYJD may collect the following types of information:

Personal Information: Details you provide during registration or account updates, such as your full name, date of birth (to verify legal age – 21+), email address, valid Philippine mobile number, and residential address.
Account Information: Your chosen username, encrypted password, security question answers, account preferences, and transaction history within Crazy JD Casino.
Payment Information: When you deposit or withdraw funds using methods like GCash or Maya, we process necessary transaction details (e.g., transaction ID, amount). Critically, sensitive details like your full credit card number or e-wallet passwords are not stored on CRAZYJD88 servers; they are handled securely by our trusted, PCI-compliant payment processors. See Payment Methods.
Technical Information: Automatically collected data like your IP address, device type (phone, computer), operating system, browser type, connection details, and general location (country/region). This helps us optimize our Services and enhance security.
Usage Information: Details about how you interact with our Services – pages visited on the CRAZYJD site/app, games played, duration of sessions, bets placed, features used. This helps us improve user experience and identify popular services.
Verification Information (KYC): Documents required to verify your identity and comply with regulations, such as copies of valid government-issued ID (e.g., Passport, Driver’s License, UMID) and potentially proof of address (e.g., utility bill). Learn About Verification.
Communications: Records of your interactions with our Customer Support team (e.g., chat logs, email correspondence).

2. How We Use Your Information

We use the information collected for legitimate purposes, primarily:

To Provide & Improve Services: Operate the CRAZYJD website and app, manage your account, process bets, provide customer support, troubleshoot technical issues, and enhance your overall gaming experience.
To Process Transactions: Securely facilitate your deposits and withdrawals using your chosen payment methods like GCash or Maya.
To Communicate With You: Send important account notifications (e.g., password resets, transaction confirmations), respond to your inquiries, and, if you opt-in, provide information about new games, promotions, and updates relevant to Crazy JD Casino.
To Personalize Your Experience: Tailor game recommendations or promotional offers based on your preferences and gameplay history (where applicable and with consent where required).
To Ensure Security & Prevent Fraud: Detect and prevent fraudulent activities, unauthorized access, bonus abuse, and other misuse of our Services; verify your identity (KYC).
To Comply with Legal Obligations: Fulfill requirements set by PAGCOR (License No. 2194354-34), the Data Privacy Act of 2012, anti-money laundering laws, and other relevant Philippine regulations.

3. Disclosure of Your Information

We respect your privacy and limit the sharing of your information. We may disclose your data only in the following circumstances:

Payment Processors: To securely process your deposits and withdrawals (e.g., sharing necessary transaction details with GCash, Maya, or banks). These processors have their own strict security standards.
Third-Party Service Providers: To companies that help us operate our Services (e.g., platform hosting, customer support software providers, data analytics services like Google Analytics, security service providers). These providers are contractually obligated to protect your data and only use it for the services they provide to CRAZYJD88.
Regulatory & Law Enforcement Authorities: If required by law, legal process, or a valid request from PAGCOR or other government authorities in the Philippines.
Business Partners (with Consent): Occasionally, we might partner with trusted third parties for joint promotions. We would only share limited information with your explicit consent for that specific purpose.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information might be transferred as part of the business assets, subject to the continuation of privacy commitments.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

Protecting your information is a top priority at CRAZYJD. We implement robust technical and organizational security measures:

SSL Encryption: Secures data transmission between your device and our servers.
Firewall Protection: Protects our systems from unauthorized access.
Secure Data Centers: Our servers are located in secure facilities.
Access Controls: Strict controls limit internal access to your personal data.
Regular Audits: We conduct periodic security assessments.
Account Security Features: We encourage strong passwords and offer Two-Factor Authentication (2FA) for enhanced protection. Learn about Security.

While we take all reasonable steps, please remember that no internet transmission is 100% secure. You also play a role by keeping your password confidential and practicing safe Browse habits.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain your Crazy JD Casino account, comply with our legal and regulatory obligations (including PAGCOR requirements and the Data Privacy Act), resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and legal requirements.

6. Cookies and Tracking Technologies

Like most websites, CRAZYJD uses cookies (small text files stored on your device) and similar technologies.

Purpose: Cookies help us operate the site, remember your preferences (like language), analyze site traffic (using tools like Google Analytics), improve user experience, and sometimes tailor promotional content.
Your Control: You can manage cookie preferences through your browser settings. However, disabling essential cookies might affect the functionality of the CRAZYJD88 website or app.
➡️ For more detailed information, please see our dedicated Cookie Policy (Link to a separate Cookie Policy if available).

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have rights regarding your personal data held by CRAZYJD:

Right to Access: You can request access to the personal information we hold about you.
Right to Correct: You can request correction of inaccurate or incomplete data in your profile.
Right to Object: You may object to the processing of your data under certain circumstances.
Right to Erasure/Blocking: You can request the deletion or blocking of your data under specific conditions (subject to legal retention requirements).
Right to Data Portability: You may have the right to receive your data in a portable format under certain conditions.
Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated. [/official-site-npc]

How to Exercise Your Rights: Please contact our Customer Support team at support@crazyjd.bet or via Live Chat to make requests regarding your data rights. We will respond in accordance with the law.

8. Children’s Privacy (21+)

Our Services are strictly not intended for individuals under the legal gambling age of 21 years old in the Philippines. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it immediately.

9. Responsible Gaming and Privacy

Your privacy is respected even when using our Responsible Gaming tools. Information related to your use of limits or self-exclusion is handled confidentially and used primarily to implement those controls effectively.

10. Regulatory Compliance and Transparency

CRAZYJD Casino is committed to transparency and full compliance with Philippine laws and regulations, including those set forth by PAGCOR (License No. 2194354-34) and the National Privacy Commission under the Data Privacy Act of 2012.

11. Updates to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this page periodically. For significant changes, we may provide additional notice (e.g., via email or app notification).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Crazy JD Casino handles your data, please contact us:

Email: support@crazyjd.bet
Live Chat: Available 24/7 on our website and app. [/support]

13. Language

This Privacy Policy may be provided in multiple languages for convenience. In case of any discrepancy between the English version and a translated version, the English version shall prevail. We offer support in English and Tagalog.

Thank you for trusting CRAZYJD. We are dedicated to protecting your privacy while providing a thrilling and secure online gaming experience.